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Protect Yourself

Don't become a statistic.

Learn how to spot email scams, like phishing, and learn best practices to help protect yourself and your sensitive information from common techniques fraudsters use.

Password Tips

  • Avoid using personal information as passwords, such as your last name or birthday. Also, avoid using the same user ID and password for multiple websites.
  • Change your passwords frequently and do not share user IDs or passwords with anyone else, even family members.
  • Do not write or post user IDs, passwords or other sensitive information where they could be seen by others.
  • Prevent unauthorized persons from using your computer by logging off or locking your workstation when you leave the area.

Anti-Virus Software and Download Tips

  • Use anti-virus and anti-malware software and keep it updated.
  • Scan any software downloaded from the internet for viruses before installation.
  • Ensure your computer’s operating system and software is updated on a regular basis.

Social Engineering

People have a natural tendency to trust and social engineering attacks attempt to exploit this tendency in order to steal your personal information. Once obtained, the fraudster can use this information to commit fraud or identity theft.

Fraudsters use a variety of attack methods to steal information, including

  • Phishing
  • Website Spoofing


Phishing attacks attempt to obtain sensitive information by the fraudster disguising themselves as a trustworthy entity/individual. These attacks are normally carried out by emails, instant messages, telephone calls and text messages (SMS).

Phishing prevention tips:

  • Never trust alarming e-mails. Reputable companies will not request personally identifiable information or account details via e-mail.
  • Do not respond to any emails that request personal or financial information.
  • Do not click on a website address sent to you in an unsolicited message.
  • If you feel the message may be legitimate, open your web browser and type the web address rather than clicking links contained in a message.
  • Directly contact the company/individual who sent the message at a phone number that was not provided in the email.
  • Implement two-factor authentication for accounts that support it.

Website Spoofing

Website spoofing uses logos, impressive text and visual design or other means to effectively imitate the style of a legitimate company or group. Similar to phishing, the goal for the fraudsters are to capture personally identifiable information to commit fraud or identity theft.

Website Spoofing prevention tips:

  • Pay attention to the web address (URL) of website. A website may look legitimate, but the URL may have a variation in spelling or use a different domain.
  • Close any suspicious website and contact the company directly.
  • Only give sensitive information to websites using a secure connection. Verify the web address begins with https:// (i.e., the “s” stands for secure) rather than just http://.
  • Avoid using websites when your browser displays certificate errors or warnings.

Elder Abuse

Elder financial exploitation (EFE) has emerged as one of the most significant frauds against individuals. In fact, EFE is the most common form of elder abuse in the United States. At First Bank, your security is our top priority. Learn more about how to spot and potentially prevent elder abuse from occurring to yourself, a family member or a neighbor.

ATM Awareness

Most individuals think performing a transaction at an ATM is pretty easy and no serious risks come to mind. A majority of the time, that is correct but it only takes one unfortunate event to alter an individual’s thought process for the rest of their life. So, to be aware of some ATM safety tips. Read ATM safety tips.

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Your security and privacy matters at First Bank. Before you send us an email, please be sure that you are not sending confidential or personal information – like your account number or social security number. If you need to share this type of information with us, please call us at 1-800-538-3979.

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