At First Bank, helping local businesses thrive is our core focus.
We work hard to keep our business clients satisfied and are constantly looking for ways to improve. One way to do this is by surveying our clients to learn more about their experience partnering with us.
Recently, we sent out a survey to 1,100 business clients, requesting feedback on services, products, and their experience as a First Bank customer. In this blog, we’d like to take the time to share a few highlights from the responses we received.
Analyzing the Results of our Business Client Satisfaction Survey
Our business banking team strives—day in and day out—to be the best banking partner for businesses in Carmi, Poseyville, Vincennes, Evansville, and throughout our Southwest Indiana and Southeast Illinois footprint. The survey results showcase just a few ways area businesses have benefited from this dedication.
Personalized Support: Tailored to Each Clients’ Needs
At First Bank, we take a personalized approach to client support providing 100% of our business clients with a designated contact person. We want our business partners to know that whenever they have a question, concern, or need assistance or strategic advice, we’re just phone call, email, text, or chat away.
Future Engagement: Continuing Our Business Journey Together
Our business banking team is dedicated to creating long-term banking partnerships, supporting businesses now and in the future. First Bank clients know that we’re not only here for them when they open a checking account, business loan, or send their first Autobooks invoice, we will continue to provide assistance, insights, and expertise. This commitment is why 90% of our business clients are likely to choose our services for future financial needs.
The Primary Choice: First Bank at the Heart of Businesses
With a commitment to local businesses, plus comprehensive banking, cash management, and financing options, First Bank clients have all they need paired with the exceptional service they desire and deserve, all under one roof. It’s no wonder that we’re the primary financial institution for 9 out of 10 of our business clients.
Word-of-Mouth: Sharing the Benefits of First Bank
Our clients are our best advertisers. In fact, 89% of our business clients are likely to recommend First Bank to a friend or associate, showing that when you focus on trust and dependability, you don’t need slick marketing campaigns or come-on offers to attract new customers.
Trust and Satisfaction: Building Strong Customer Relationships
First Bank relies on the business of our customers to continue to grow and thrive, and we take their satisfaction very seriously. 83% of business clients rate their relationship with First Bank as a perfect 10—an indication of our high level of customer dedication.
Excellence in Service: High Ratings for Cash Management
Service and commitment aren’t the only things our business clients value. We have also worked hard to provide a suite of business banking products and services that pair functionality with security—and are easy to use and adapt for any business of any size. From remote deposit to merchant services, our Treasury Management Solutions have received a 9.6/10 rating from our business clients.
Why First Bank is the Preferred Bank for Small Businesses
With a strong commitment to building partnerships with businesses based on knowledge and trust, it’s why we’re the preferred choice for business banking in Southwest Indiana and Southeast Illinois. Here are just a few solutions and tools available to your business.
Financial Services for Every Business Need
First Bank has robust offerings from deposit accounts to intuitive digital solutions, to point-of-sales systems. These include:
- Cash Management Online Suite to help your business invoice clients, accept payments, pay your employees, and effectively manage your cash flow.
- Business Checking with a variety of account options to serve every size business’ needs, serving as the hub of your business’ cash flow and simplifying accounting.
- Business Savings, the perfect vehicle to grow your business’ cash reserves.
- Digital Business Banking services including online and mobile banking to help you manage your business finances, wherever and whenever you need.
- Business Financing including SBA Loans, Real Estate Loans, and Equipment Loans to help you establish your business, expand it, and continue to grow and prosper.
- Ag Loans, including Farm Real Estate Loans, Operating Lines of Credit, and Equipment Loans to help local farmers grow and stay profitable.
Educational Resources for Your Small Business Journey
We offer a dedicated blog with useful selections for all businesses, no matter what stage of the business cycle you’re in. Our diverse range of topics includes:
- Start-Up Guides to help get your feet on the ground and create a strong foundation to improve the chances of your business’s success.
- Growth Resources for expanding your business and increasing profits and productivity.
- Management Tools to help keep your business running smoothly and efficiently.
- Exit Strategies for when you are ready to move onto your next personal or business adventure.
First Bank's Free Start-up Planning Templates and Tools
In addition to a wealth of blog resources, a variety of complimentary planning tools and templates to prepare for your business’s startup or expansion are available as well:
- Business Plan Template, an essential tool for starting a new business, our template will help you write an effective business plan.
- Sales Projection Template to organize your financial projections and cash flow projections based on the financing terms of each product or service line, as well as to track actual sales performance and detect changes in profits.
- Business Cash Flow Template to help you predict your financial highs and lows during the year, so you can feel more in control and make more informed business decisions.
- Start-Up Checklist, a 10-step overview of what you need to focus on during the business planning stages.
Guidance at Every Step: Connect with Our Team of Business Banking Experts
While we couldn’t be prouder of the survey results—we will never stop striving to provide our business clients with the best banking partnership that we can, staying on top of the latest technologies and trends. From tailored business-oriented blog posts to optimization plans and training curriculum for business and ag clients, we strive to offer customized and comprehensive resources to our small business partners, regardless of their specialty. And when it comes to meeting your everyday banking needs, the results speak for themselves.
We always go the extra mile to ensure that all our clients are satisfied, and their expectations are exceeded. Reach out to a member of our Business Banking Team to see what we can do for your business in southwest Indiana or southeast Illinois.
