If you don’t recognize a charge on your account, please reach out and let us know. Oftentimes, we can provide you with additional details about transactions on your account. To connect, start a chat with us through Support in My First Bank Mobile App or Online Banking, email Customer-Service@MyFirst.Bank, or call 1-800-538-3979.

Also, you can quickly lock your card within your My First Bank Mobile App or Online Banking by navigating to the 'Card Management' widget, selecting your card, and toggling the setting to 'Lock card.'

In your My First Bank Mobile App, click on the three stacked lines at the top left-hand corner of the screen, then click on your name in the bottom left-hand corner, and choose Settings. From there, click your name again to edit your address and contact info.

In Online Banking, from the Dashboard, you'll click on your name in the bottom left-hand corner and follow the same steps as you would within the app.

Or, to connect with us, start a chat with us through Support in My First Bank Mobile App or Online Banking, email Customer-Service@MyFirst.Bank, or call 1-800-538-3979.

• Check your email and/or text messages for an alert notification from us - Fraud Center Alert/FIRSTBNK. If our fraud system suspects a fraudulent transaction, you'll receive a notification with the details about the transaction. Upon review, respond promptly - either validate of the purchase or confirm the transaction is fraudulent. If you made and validated the purchase, your Debit Card should work as it normally does. If the charge is fraudulent, you'll also want to connect with us right away to report it. To connect, start a chat with us through Support in My First Bank Mobile App or Online Banking, email Customer-Service@MyFirst.Bank, or call 1-800-538-3979.
• Another suggestion is to double check your Debit Card number, expiration date, verification code (3-digit code), and zip code. Sometimes, a simple typo can cause your card to decline.

To request a new or replacement First Bank Debit Card, start a chat with us through Support in My First Bank Mobile App or Online Banking, email Customer-Service@MyFirst.Bank, or call 1-800-538-3979.

Autobooks is intended for business clients age 18 years and older who have a checking account and use First Bank Mobile and Online Banking.

The following types of businesses make a great fit for Autobooks: 

•  Any business that sends invoices for its product or service or needs an accounting and cash flow management platform.
•  Service-based businesses such as landscapers, plumbers, electricians, consultants and others.
•  Entrepreneurs or individuals with side hustle-type jobs such as babysitting, freelancing, tutoring, photography, etc.
•  Nonprofit organizations seeking to collect donations online.

Autobooks is a complete set of financial tools that can be accessed within First Bank Mobile and Online Banking allowing businesses to manage their accounts and billing all in one place.

With Autobooks you can: 

•  Create professional electronic and physical invoices in seconds.
•  Accept payments by credit card, debit card and ACH transfer.
•  Track customer payments and accounts receivable.
•  Generate reports like balance sheets, income statements and customer aging reports with the click of a button.

• Click on the three stacked lines at the top left-hand corner of the screen
• Select your name, then Settings
• Under Accounts, select First Bank
• Select account
• Select Documents
• Enroll

• Click on the three stacked lines at the top left-hand corner of the screen.
• Select your name, then Settings.
• Under Accounts, Select 'Add account.'
• Choose 'Link an account' or 'Make external transfers'.

If you’re having trouble finding the Login button for Online Banking from your PC or laptop on our new website, please check your page zoom percentage in your browser settings. This can usually be found under Appearance. A setting of 100% will provide you with the best experience for navigating our new site. You can also use the keyboard shortcuts to zoom in or out: On Windows and Linux: Press Ctrl and +. On Mac: Press ⌘ and +.

Further, if your browser window is minimized or you are using a mobile device, you can click the three stacked lines in the top right-hand corner of your screen, then scroll to click on the words, "Login to Online Banking' to log in and access your accounts.

Should you need further assistance, please email Customer-Service@MyFirst.Bank or call 1-800-538-3979.

It's quick and easy to order checks in your My First Bank Mobile App and Online Banking. Just follow these simple steps:

We do provide a way to open most checking accounts online. Go to our Personal Checking page, find the account that best suits your needs and select the Open Now button.

If you would like to talk to someone about the type of checking that would be best for you, head on over to our Meet the Team page. Use the drop-downs to customize your search.