Banking has come a long way.
But despite customers looking for more streamlined, accessible, and convenient options for banking, one thing remains the same—people still want connection, especially when it comes to their finances.
At First Bank, we’re committed to combining innovative technology with a personal touch to make great things happen for our clients. That’s why all our branches now offer Interactive Teller Machines (ITM), a modern solution that blends convenience with face-to-face banking.
What is an ITM?
An ITM looks like our standard ATMs did, but with the added feature of video conferencing technology. Through these interactive machines, clients can connect with real, live and local First Bank virtual tellers during business hours. Rest assured, you’ll always be speaking to a human, not a chatbot, while completing your transaction.
From the ITM located in our drive-thru lane, you can:
- Make check or cash deposits and withdrawals
- Make loan payments
- Cash checks
- Transfer money between your accounts
- Get answers to your banking questions, straight from your car in the drive-thru lane during business hours
Whether you’re handling everyday banking or need help with something more complex, this new experience will feel exactly like you’re talking to someone right inside our branch.
Will ITMs Replace Human Tellers?
The short answer? No. ITMs are an enhancement, not a replacement, for the bankers in our branches. These machines go beyond a standard ATM, extending our reach and availability to make banking more flexible for our clients. Our bankers are still here, “behind the camera”, ready to serve you during business hours. You’ll get the same dedicated service, but now with more options for how and when you bank.
Key Features and Benefits
Live, Personal Assistance
Unlike traditional ATMs, ITMs offer a face-to-face service so you’ll never be left to figure things out on your own. Instead, a live and local virtual teller will be there to help during business hours. Simply press the ‘Request Teller Assistance/Help’ button for real-time support.
Extended Banking Hours
Our ITMs operate beyond our standard lobby hours and offer many of the same services available at a teller window. This means you’ll have more flexibility to bank when it’s convenient for you. Whether you need to bank early in the morning or later in the evening, ITMs are just one of the ways that First Bank is using new technology to give you more options.
Enhanced Privacy and Security
With a secure video feed built into every ITM, your transaction remains private and protected. Just like inside the branch, our systems follow rigorous security protocols to protect your information.
Reduced Wait Times
ITMs make banking faster and easier by cutting down on wait times. You can quickly handle your deposits, withdrawals, payments, and more—no long lines, no stress. It’s the most convenient way to get your banking done and get on with your day.
Drive-Thru Convenience
Rain or shine, you can complete your banking needs from the comfort of your car. No need to take the kids inside or search every crevice of the car for an umbrella! And during business hours, you can simply press the ‘Request Teller Assistance/Help’ button while parked in our drive-thru to speak with a virtual teller.
Providing Modern Technology Services to Benefit Clients
Banking isn’t only evolving, it’s transforming, thanks to new technology. And clients are embracing that change. In fact, 90% of customers who have used an ITM said they would use it again. It’s the ideal blend of modern convenience with human-powered support.
Another important benefit of ITMs is the expanded accessibility for all clients. For those with mobility challenges, limited transportation, or time constraints that prevent them from coming into a branch, drive-up banking with live assistance during banking hours makes life much easier.
Thanks to extended hours too, ITMs can serve those who work nontraditional shifts or are trying to balance busy work and family schedules.
Security and Trust in Virtual Banking
At First Bank, we value your safety, security, and financial well-being. That’s why our ITMs use secure video conferencing, and all communications are routed through secure banking networks. Your personal data is never stored so you can feel confident, safe, and protected.
In addition to these digital safeguards, our ITMs offer enhanced physical security while you bank. There’s no longer a need for you to carry large sums of money into the branch, as most transactions can be completed from your vehicle, reducing the risk of loss or theft. Our ITMs are also located in well-lit, camera-monitored areas for added peace of mind.
From encrypted data transmissions to real time monitoring, each transaction you complete is just as safe as one inside the branch. We take your security seriously and follow the same rigorous safety precautions and standards that apply to both our in-person and digital services.
Your Personalized Demo Awaits
Ready for your complimentary and personalized ITM demo? Visit any of our First Bank locations in Illinois and Indiana. You’ll quickly discover how easy, seamless, and convenient they are!
Learn more by reading our ITM and Virtual Teller FAQs or connect with us today to learn more about how ITMs can benefit you.
