Our new Virtual Teller combines face-to-face banking with ATM and drive-thru convenience.
Think of it as video chatting with your own personal banker. Here's why you'll love it!
Live, personal help.
Press the help button to chat with a real, live First Bank teller during business hours.
More transaction options.
Make deposits, withdrawals, loan payments and more from the comfort of your car.
Private and secure.
Your conversation and transaction are just as secure as if you were completing it inside our lobby.
Shorter wait times.
Pressed for time? Complete your transactions in a fraction of the time versus traditional options.
PRO TIP: First Bank Debit Cardholders will enjoy the most seamless experience at the Virtual Teller. Request a debit card or activate your existing one today.
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Virtual Teller FAQs
What is a Virtual Teller machine?
A Virtual Teller is an interactive teller machine, otherwise known as an ITM, that allows you to bank with us during non-business hours, as well as communicate with a live representative through video conferencing technology. It's like an ATM, but so much more!
Where can I find a First Bank Virtual Teller machine?
Our first Virtual Teller machine is coming soon to our Carmi West Branch! Carmi Downtown will be next, with several other branches to follow.
What transactions can I do at a Virtual Teller machine?
Most in-branch and drive-thru transactions you do today will be available at our new Virtual Teller machines – from the comfort of your car, including check and cash deposits, regular loan payments, check cashing, transfers, split deposits, and more.
Do the Virtual Teller machines dispense change?
No, they do not. If you cash a check, the change will be deposited into your chosen First Bank account.
Will deposits that I make at a Virtual Teller machine be available right away?
Check deposits up to $1,000 made at a Virtual Teller machine will be available right away. However, if the check is over $1,001, it will post and be available by the end of the next business day.
Do you need a debit card to use Virtual Teller?
Our Virtual Teller machines can be used with or without a First Bank Debit Card, although having one is ideal to ensure you have the best possible experience. If you don’t have a First Bank Debit Card, you can use your ID and/or SSN to access your accounts, but only during business hours by pressing the ‘Request Teller Assistance/Help’ button.
Need a First Bank Debit Card? Request one now.
When will live Virtual Teller representatives be available?
You will be able to speak with a bank representative at our Virtual Teller machines Monday-Friday, 8am-4pm CT.
Do Virtual Teller machines have withdrawal limits?
Yes, there will be a $3,000 limit for First Bank clients, however, if more if needed, you can speak with a representative at the Virtual Teller machine between 8am-4pm CT.
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