First Bank Debit Cards feature built-in chip technology, which means increased security for you.
Get our standard card or select one of our School Spirit Debit Cards and earn cash for a local school every time you use your card. First Bank donates thousands of dollars annually as part of our School Spirit Debit Card program.
First Bank Debit Cards for your business checking and Health Savings Account are available, too.
Nationwide ATMs
ATM owner fees may apply.
Need to report fraud, dispute a charge, or manage your debit card?
Take your banking to the next level with the power and convenience of a First Bank Debit Mastercard.
Frequently asked questions
A debit card can be declined for a variety of reasons. To stay informed about card activity and potential fraud concerns, be sure to enable alerts through Card Management in My First Bank Mobile App or Online Banking.
If your debit card is declined, here are two steps you can take:
Check for fraud alerts.
Look for an email or text message from Fraud Center Alert/FIRSTBNK. If our fraud monitoring system detects suspicious activity, you'll receive a notification with transaction details and instructions to either confirm or deny the purchase.
If the transaction is legitimate, respond promptly to validate the purchase. Your debit card should then continue to work normally.
If you do not recognize the transaction, lock your debit card immediately through Card Management in My First Bank Mobile App or Online Banking to help prevent any additional unauthorized activity. Once your card is locked, select Transaction Dispute within Card Management to submit a claim 24/7. If you need assistance or have questions about the dispute process, our First Bank Dispute Center is available Monday through Friday from 8:00 a.m. to 7:00 p.m. at 1-844-918-1417.
Verify your card information.
Before trying the transaction again, double-check that your debit card number, expiration date, three-digit security code (CVV), and billing ZIP code were entered correctly. Even a small typo can cause a transaction to be declined.
Visit our Debit Card Support page for additional debit card assistance and resources.
You can report your lost or stolen First Bank Debit Card 24-hours a day by calling 1-888-297-3416, option 2.
If you notice unauthorized activity on your debit card, you can turn your card off right away with the Card Management feature in your First Bank Mobile App and Online Banking.
Even if you use Card Management to turn off your debit card, you should still contact us to report the unauthorized activity on your card and obtain a new one.
Call 1-800-290-7893 and follow the prompts for activating your card and establishing a personal identification number (PIN).
If you have questions or need assistance, start a chat with us through Support in My First Bank Mobile App or Online Banking, email Customer-Service@MyFirst.Bank, or call 1-800-538-3979.
