Whether you need to report fraud, replace a card, activate a new card, or dispute a transaction, we're here to help.
Report Fraud or Dispute a Transaction
Don't recognize a transaction?
- Lock your debit card immediately through Card Management in digital banking.
- Then, select Transaction Dispute to submit a claim 24/7.
For additional assistance, contact our Dispute Center directly at 1-844-918-1417, Mon–Fri, 8am-7pm CT.
Lost or Stolen Card
If your debit card is lost or stolen, contact us immediately. Call 1-888-297-3416.
Prompt reporting helps protect your account from unauthorized activity.
Activate Your Card or Reset Your PIN
Need to activate a new card or update your PIN? Call 1-800-290-7893.
Need a New Debit Card?
During business hours, you can:
- Start a chat with us in digital banking
- Call or visit any First Bank branch
Manage Your Card Anytime
From your Mobile and Online Banking dashboard, you can:
- Lock and unlock your card instantly
- Set card activity notifications and alerts
- Prevent certain types of transactions
- Limit spending on specific transaction types
- Manage your card controls anytime, anywhere
Stay in control of your debit card and help protect your account with powerful self-service tools available 24/7.
We're Here to Help
Your security is our priority. Whether you're reporting a lost card, disputing a transaction, or requesting a replacement, First Bank is ready to assist every step of the way. For answers to common questions and additional support, visit our FAQs.
First Bank Debit Cards feature built-in chip technology, which means increased security for you.
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